5 Things to Know Before Buying Specialty Vehicle Manufacturer

21 Jul.,2025

 

4 questions to answer before purchasing a specialty EMS vehicle

From off-road search and rescue operations to navigating a crowd during a sporting event, specialty vehicles help provide EMS services in challenging situations, in addition to providing protection during active threat and MCI responses. No two specialty vehicles are created the same, and they’re certainly not created like our street ambulances.

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Purchasing a specialty vehicle for your EMS agency requires some unique specifications that your agency must consider, like, will the vehicle be used solely for point A (scene) to point B (transporting ambulance) purposes? Or, will it be capable of (and credentialed for) transporting patients to a hospital?

Aside from these initial considerations, here are four questions that you should ponder when you’re in the market for purchasing and designing a specialty vehicle for your EMS agency.

1. What will the specialty vehicle be used for today?

Your response here will answer the original intent behind the purchase of this vehicle. Is it for off-road patient access, or crowd maneuverability inside of a stadium complex?

What equipment will it need to carry? Custom cabinetry can be designed to fit scoop stretchers, splinting equipment, trauma supplies and even larger oxygen cylinders. Starting with the vehicle’s initial intent, moreover, will help you to fill in the blanks for all functional considerations.

2. Is it a new addition, or does it re-purpose an existing vehicle?

We’re pretty good in EMS and the fire service at re-purposing our existing equipment. An old ambulance becomes a rehab unit. The former collapse rescue trailer becomes the hazmat team’s new decon unit. The prior command SUV becomes an off-road “mini ambulance.”

If your new specialty vehicle will be re-purposing an existing vehicle, then integrate your design successes into your new vehicle specifications. Don’t re-invent the wheel; if it works, then bring it into the new vehicle’s design.

If you’re purchasing an entirely new to your agency vehicle, then ask around. Get the vendor’s advice, speak with prior clients and see what others have done that is similar to your agency’s intent. This might be your first, but it doesn’t mean it’s the first.

3. Can it go where you need it to go?

An ATV or UTV will travel differently than an SUV or a bus, for that matter. Make sure that you’re able to meet your original intent by ensuring your specialty vehicle can actually get to where you need it to go.

Trails require a compact design with all-terrain wheels, while heavy snow cover might require a track system instead of wheels.

If your vehicle is designed for potentially-hostile environments that require secure cover, then simply adding some roll bars and sheet metal to a van won’t cut it; you need a vehicle specifically designed for this environment.

4. What can it be used for in 5 years?

Let’s face it: EMS is a changing industry. Whenever we make a new vehicle purchase, we hope that we can get as many miles and years out of it as possible. It’s important to plan for the future.

Try to anticipate what your community or response needs might look like in the future and design a specialty vehicle that might be able to fill some of those gaps. If the original intent is to purchase a supervisor SUV, then plan for it to eventually transition into a special event response unit once you reach 100,000 miles.

If you’re buying a low-profile UTV to fit into a parking garage and maneuver through a stadium, then also consider its potential use on local trails or through a construction zone on a local highway.

Build for today, but prepare for tomorrow.

5 Customer Sales Experiences You Shouldn't Replicate - Motility Blog

It's no secret that customer satisfaction affects brand loyalty directly. But far too many specialty vehicle sales journeys fall short of satisfactory. In fact, a recent report conducted by RV Trader revealed that 35% of RV shoppers consider their experience negative. Let's evaluate a few common scenarios* that leave customers unhappy and what to try instead:

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Scenario 1: Lack of Transparency and Communication

The Customer’s Experience

After making a deposit on a vessel at a boat show, a customer is unable to get any information regarding the status of the boat. Over the next few months, he calls the dealership several times and receives the answer “We don’t know” repeatedly. Finally, the dealership tells him they can’t find the boat in their system, and the manufacturer must have canceled it.  

The Problem

Due to a lack of information from the manufacturer, the dealership was unable to present new updates to the buyer. In turn, the customer felt left in the dark.

A Better Approach

In this case, you can prevent some of the buyer’s uneasiness by being upfront about the situation. Reassure the customer that your team has been attempting to communicate with the manufacturer and will update them as soon as possible when they receive new information on the boat’s status. 

Scenario 2: Unfulfilled Repair Work

The Customer’s Experience

A customer purchases a used RV from an out-of-state dealership with the understanding that the unit’s current issues would be repaired. The unit is not fixed when it gets delivered to the new owner.  

The Problem

Because the customer and dealership discussed repairs to the RV before delivery, the customer was disappointed to find the problems still remained when it arrived. They were frustrated by the extra burden of fixing the unit and the inability to enjoy their purchase right away. 

A Better Approach

Oversights happen, but in cases like the one above, the customer is left assuming the worst about your dealership. Make sure you have a process in place to track and complete any necessary repairs or agreements before sending out a vehicle for delivery. If you conduct service work before delivery, consider sending a video to the customer walking through the work done to prevent liability for potential damage to the unit while in transit.

Scenario 3: A Forgotten Piece of the Puzzle

The Customer’s Experience

A customer works with a sales rep to find the best trailer for their needs. They leave the dealership with a brand-new trailer, only to find that their current vehicle lacks the proper towing capacity.  

The Problem

The sales rep and customer failed to discuss an essential piece of the puzzle — whether the buyer’s vehicle can handle the weight of that specific tow trailer. This oversight leaves the customer unable to use their purchase.  

A Better Approach

Ensure your sales team is prepared with needs-assessment questions to determine ahead of time if there are any risks to selling a particular model to a customer. Your reps may be wary of pushing buyers from higher-value items, but the customer will appreciate your employees asking the right questions to figure out if the trailer they’re interested in is the right fit. Consider implementing a dealer management system that stores unit details and other information that reps can easily reference from the lot.

Scenario 4: Neglected Customers

The Customer’s Experience

A customer walks into a motorcycle dealership with the intention of buying a bike that day. After 15 minutes waiting without being approached by a sales rep, they walk right back out.  

The Problem

When there's a lot on your plate and multiple customers on your property, it can be difficult to ensure everyone gets taken care of promptly. Since no sales reps approached the potential buyer, the customer felt neglected and disrespected. Whether the sales reps forgot about the customer, didn’t notice they had entered the building, or thought someone else was taking care of the customer, the delay caused the dealership to miss out on an easy sale.  

A Better Approach

While your sales reps are likely aware, it doesn't hurt to remind them how important it is to greet every customer as soon as possible and determine their needs. Have a clear process in place for assigning reps to a prospect, preventing confusion about whether they’ve been approached and helped already.  

Scenario 5: Insufficient Preparedness

The Customer’s Experience

After doing ample research online, a customer arrives at an RV dealership knowing exactly what they want and most of the details about the unit. The sales rep isn’t even aware their dealership has that model in inventory.

The Problem

The customer gets the impression that they know more about the RV they’re looking at than the sales rep. They’re left feeling underwhelmed by the level of help they received during their visit.  

A Better Approach

It’s a feat to know every minuscule detail about every model out there, but stress the importance of being experts on the units you have on your lot. If your reps are unsure of an answer to a customer’s question, they can tell the customer they’ll do more research and follow up with them as soon as possible. By demonstrating a commitment to delivering answers, the customer will feel more confident in their interaction with the rep and your business. Additionally, following up with answers gives your dealership another chance to engage with the prospect and continue building that customer relationship.  

Conclusion

A bad sales experience can cause your dealership to lose a deal or prevent repeat business from a customer. By learning from real-life situations that occur at dealerships every day, you can create game plans for each scenario and minimize the number of customers who leave your dealership unhappy.  

Are you interested in learning more about Specialty Vehicle Manufacturer? Contact us today to secure an expert consultation!