Check the cables (for wired printers). Make sure that the printer's USB cable is properly connected from the printer to your PC. If your USB isn’t recognized, see Automatically diagnose and fix Windows USB problems.
Check the wireless connection (for wireless printers). Do one of the following:
Make sure the printer’s wireless option is turned on and available. Many printers have a button that displays a blue wireless icon when a wireless connection option for the printer is available. To learn where this button is located on your printer and to find instructions about how to turn it on, see the instructions that came with the printer or check the manufacturer's website for instructions.
Run the printer’s wireless connectivity test. Many printers have a menu option to test the printer’s wireless connectivity. Read the instructions that came with the printer or check the printer manufacturer’s website for instructions about how to do this.
If those check out and you’re still having problems, your PC may not be connecting to your wireless network. To learn more, see Why can't I get online? For more advanced help, see Fix network connection issues in Windows.
If you're having trouble connecting to a Bluetooth printer, see Fix Bluetooth problems in Windows.
Notes:
If you use wireless access points, extenders, or multiple wireless routers with separate SSIDs, make sure you're connected to the same network as the printer for your PC.
If your printer's status displays "Printer in error state," there may be a problem with the printer itself. If these first two steps did not resolve the error, check the printer for low paper or ink, and be sure the cover isn't open and the paper isn't jammed.
Try removing and reinstalling the printer.
Remove your printer:
Select the Start button, then select Settings > Bluetooth & Devices > Printers & scanners .
Open Printers & scanners settings
Select the printer you want to uninstall.
Select the Remove button. Then confirm you're sure you want to remove this device by selecting Yes.
Reinstall your printer:
If your printer is turned on and connected to the network, Windows should find it easily. Available printers can include all printers on a network, such as Bluetooth and wireless printers, or printers that are plugged into another computer and shared on the network. You might need permission to install some printers. To reinstall your printer, follow these steps:
Select the Start button, then select Settings > Bluetooth & Devices > Printers & scanners .
Open Printers & scanners settings
Make sure your printer is turned on and connected. Then select the Add device (or Refresh) button.
Please wait a moment while Windows searches for the printers that are connected to the device (locally or wirelessly). Windows will then display a list of printers connected to your device. If you see your printer listed, select the Add device button for your printer. If you don't see your device listed, select Add manually.
Notes:
If you use wireless access points, extenders, or multiple wireless routers with separate SSIDs, make sure you're connected to the same network as the printer for your PC to find and install it.
If you have a new wireless printer that hasn’t been added to your home network, read the instructions that came with the printer and check the printer manufacturer’s website to learn more and to get up-to-date software for your printer.
Tip: You can print a test page to make sure the printer is working correctly. If you've installed the printer but it doesn't work, check the manufacturer's website for troubleshooting information or driver updates.
Reinstall your printer manually:
If the system cannot install the printer automatically, you can reinstall it manually. When you select Add manually, you will then see five options to Find a printer by other options. Select the option that applies best for your situation and then follow the steps provided. All of the options can apply for a printer that is connected wirelessly or through your network. However, if your printer is connected directly to your computer locally, select Add a local printer or network printer with manual settings and then select Next.
Reinstall a local printer manually:
After selecting Add a local printer or network printer with manual settings, follow these steps:
Select Use an existing port and then select the port the printer is connected to. Then select Next. If the printer is connected via USB, select it from the list. There are also options for parallel (LPT) and serial (COM) ports.
You will now see options to install the printer driver. If the printer came with a disc that includes the driver, select Have Disk. Otherwise, select Windows Update.
Please wait while Windows updates the list of printers. Then select the printer manufacturer from the left column, and the printer model from the right column. Then select Next.
Note: If there are multiple versions of a driver for your device, you might be asked which version of the driver to use. In most cases, you should select Replace the current driver. However, if you're confident the installed driver is correct, select Use the driver that is currently installed.
Type a name for your printer, and then select Next. This name is only for your personal reference, so you can choose any name you prefer.
Select Do not share this printer. (If you want to share your printer with other devices on your network, select Share this printer and enter the name and location.) Select Next.
Select Print a test page to confirm that the printer is working and then select Finish.
If the windows do not detect the printer, follow the below troubleshooting steps to resolve:
Check the printer connection: Ensure the printer is turned on.
Check the USB cable for wired printers: Make sure that the printer's USB cable is properly connected from the printer to your PC. If your USB isn’t recognized, see how to diagnose and fix Windows USB problems.
Check the wireless connection:
Make sure the printer’s wireless option is turned on and available. Many printers have a button that displays a blue wireless icon when a wireless connection option for the printer is available. To learn where this button is located on your printer and to find instructions about how to turn it on, see the instructions that came with the printer or check the manufacturer's website for instructions.
Run the printer’s wireless connectivity test. Many printers have a menu option to test the printer’s wireless connectivity. Read the instructions that came with the printer or check the printer manufacturer’s website for instructions about how to do this.
If those check out and you’re still having problems, your PC may not be connecting to your wireless network. To learn more, see Why can't I get online? For more advanced help, see Fix network connection issues in Windows.
If you're having trouble connecting to a Bluetooth printer, see Fix Bluetooth problems in Windows.
Try plugging the USB cable into a different port or test the network connection.
Notes:
If you use wireless access points, extenders, or multiple wireless routers with separate SSIDs, make sure you're connected to the same network as the printer for your PC.
If your printer's status displays "Printer in error state," there may be a problem with the printer itself. If these first two steps did not resolve the error, check the printer for low paper or ink, and be sure the cover isn't open, and the paper isn't jammed.
Run Windows printer troubleshooter:
Go to Settings > System > Troubleshoot > Other troubleshooters.
Select Run next to Printer and follow the on-screen instructions.
Update printer drivers:
Select Start > Device Manager.
Locate the printer, right-click, and select Update driver.
Select Search automatically for drivers.
If the driver isn't found, visit the manufacturer's website to download the latest drivers manually. For more information, see how to download and install the latest printer drivers.
Restart printer spooler service:
Open Services (Press Win + R, type services.msc).
Locate Print Spooler, right-click, and select Restart.
Reinstall the printer:
Remove the printer by going to Settings > Bluetooth & devices > Printers & scanners, select the printer, and click Remove.
Select Add device next to Add a printer or scanner and follow the prompts to reinstall the printer. For more information see how to install or add a printer.
Check the cables (for wired printers). Make sure that the printer's USB cable is properly connected from the printer to your PC. If your USB isn’t recognized, see Automatically diagnose and fix Windows USB problems.
Check the wireless connection (for wireless printers). Do one of the following:
Make sure the printer’s wireless option is turned on and available. Many printers have a button that displays a blue wireless icon when a wireless connection option for the printer is available. To learn where this button is located on your printer and to find instructions about how to turn it on, see the instructions that came with the printer or check the manufacturer's website for instructions.
Run the printer’s wireless connectivity test. Many printers have a menu option to test the printer’s wireless connectivity. Read the instructions that came with the printer or check the printer manufacturer’s website for instructions about how to do this.
If those check out and you’re still having problems, your PC may not be connecting to your wireless network. To learn more, see Why can't I get online? For more advanced help, see Fix network connection issues in Windows.
If you're having trouble connecting to a Bluetooth printer, see Fix Bluetooth problems in Windows 10: FAQ.
Notes:
If you use wireless access points, extenders, or multiple wireless routers with separate SSIDs, make sure you're connected to the same network as the printer for your PC.
If your printer's status displays "Printer in error state," there may be a problem with the printer itself. If these first two steps did not resolve the error, check the printer for low paper or ink, and be sure the cover isn't open and the paper isn't jammed.
If your printer still doesn’t work, continue to step 3.
Try removing and reinstalling the printer.
Remove your printer
Select the Start button, then select Settings > Devices > Printers & scanners .
Open Printers & scanners settings
Under Printers & scanners, find the printer, select it, and then select Remove device.
Reinstall your printer
You'll need to follow different steps to reinstall or add a wireless or local printer. Here's how.
Reinstall a wireless printer
Select the Start button, then select Settings > Devices > Printers & scanners .
Open Printers & scanners settings
Select Add a printer or scanner. Wait for your device to find nearby printers, choose the one you want, and then select Add device.
If your printer is turned on and connected to the network, Windows should find it easily. Available printers can include all printers on a network, such as Bluetooth and wireless printers, or printers that are plugged into another computer and shared on the network. You might need permission to install some printers.
Notes:
If you use wireless access points, extenders, or multiple wireless routers with separate SSIDs, make sure you're connected to the same network as the printer for your PC to find and install it.
If you have a new wireless printer that hasn’t been added to your home network, read the instructions that came with the printer and check the printer manufacturer’s website to learn more and to get up-to-date software for your printer.
Tip: You can print a test page to make sure the printer is working correctly. If you've installed the printer but it doesn't work, check the manufacturer's website for troubleshooting information or driver updates.
Reinstall a local printer
If you want to reinstall or add a local printer, plug the USB cable from your printer into an available USB port on your PC, and then turn on the printer.
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Select the Start button, then select Settings > Devices > Printers & scanners .
Open Printers & scanners settings
Under Printers & scanners, look for your printer.
If you see your printer listed, you'll know it's installed.
If you don't see your printer listed, select Add a printer or scanner. Wait for your device to find available printers, choose the one you want, and then select Add device.
Tip: You can confirm the printer is working by printing a test page. If you've installed the printer but it doesn't work, check the manufacturer's website for troubleshooting information or driver updates.
If your printer still doesn’t work, continue to step 4.
If the previous troubleshooting step is not successful, you may need to clear spooler files and restart the spooler service. The print spooler is a file that manages the printing process. To clear and reset the print spooler:
In the search box on the taskbar, type services, and then select Services in the list of results.
Select the Standards tab, and then double-click Print Spooler in the list of services.
Select Stop, and then select OK.
In the search box on the taskbar, enter %WINDIR%\system32\spool\printers, select %WINDIR%\system32\spool\PRINTERS in the list of results, and then delete all files in the folder.
In the search box on the taskbar, search for services, and then select Services in the list of results.
Select the Standards tab, and the double-click Print Spooler in the list of services.
Select Start, select Automatic in the Startup Type box, and then select OK.
If your printer still doesn’t work, continue on to step 6.
If the windows do not detect the printer, follow the below troubleshooting steps to resolve:
Check the printer connection: Ensure the printer is turned on.
Check the USB cable for wired printers: Make sure that the printer's USB cable is properly connected from the printer to your PC. If your USB isn’t recognized, see how to diagnose and fix Windows USB problems.
Check the wireless connection:
Make sure the printer’s wireless option is turned on and available. Many printers have a button that displays a blue wireless icon when a wireless connection option for the printer is available. To learn where this button is located on your printer and to find instructions about how to turn it on, see the instructions that came with the printer or check the manufacturer's website for instructions.
Run the printer’s wireless connectivity test. Many printers have a menu option to test the printer’s wireless connectivity. Read the instructions that came with the printer or check the printer manufacturer’s website for instructions about how to do this.
If those check out and you’re still having problems, your PC may not be connecting to your wireless network. To learn more, see Why can't I get online? For more advanced help, see Fix network connection issues in Windows.
If you're having trouble connecting to a Bluetooth printer, see Fix Bluetooth problems in Windows.
Try plugging the USB cable into a different port or test the network connection.
Notes:
If you use wireless access points, extenders, or multiple wireless routers with separate SSIDs, make sure you're connected to the same network as the printer for your PC.
If your printer's status displays "Printer in error state," there may be a problem with the printer itself. If these first two steps did not resolve the error, check the printer for low paper or ink, and be sure the cover isn't open, and the paper isn't jammed.
Run Windows printer troubleshooter:
Go to Settings > Update & Security > Troubleshoot
Select Other troubleshooters and find printer under the Find and fix other problems section.
Click on printer and then select Run the troubleshooter and follow onscreen instructions.
Update printer drivers:
Select Start > Device Manager.
Locate the printer, right-click, and select Update driver.
Select Search automatically for drivers.
If the driver isn't found, visit the manufacturer's website to download the latest drivers manually. For more information, see how to download and install the latest printer drivers.
Restart printer spooler service:
Open Services (Press Win + R, type services.msc).
Locate Print Spooler, right-click, and select Restart.
Reinstall the printer:
Remove the printer by going to Settings > Devices > Printers & scanners, select the printer, and click Remove device.
Go back to Settings > Devices > Printers & scanners and select Add a printer or scanner and follow the prompts to reinstall the printer. For more information see how to install or add a printer.
If the printer appears as Offline in Windows even though it is powered on and connected, follow the below troubleshooting steps to resolve.
Set the printer to default:
Go to Settings > Devices > Printers & scanners.
Select the printer and click Manage button and then select Set as default.
Note: If Windows keeps changing the default printer, go to the Printers & scanners section and turn off the toggle for Let Windows manage my default printer. This will allow you to choose a default printer manually. For more information, see how to set a default printer in Windows.
Check printer queue:
Select Start > Settings > Devices >Printers & scanners.
Select the printer you want to clear and select Open queue to see the list of active jobs.
Right-click each print job and select Cancel to remove it from the queue. Repeat for each job you want to cancel.
Make sure printer is connected to same Wi-fi network as your device:
To find out if your printer is connected to Wi-Fi, see if your printer's built-in menu has options for checking its Wi-Fi connection, or check the printer's manual for instructions about how to add it to a Wi-Fi network.
Power Cycle the Printer:
Turn off your printer, unplug it for a minute, and then turn it back on.
Reconnect the printer to your computer and check the status.
Restart Print Spooler:
Open Services (Press Win + R, type services.msc).
Locate Print Spooler, right-click, and select Restart.
This depends on the complexity of your quote request. The vast majority of our estimates are done within 24 hours.
Estimates expire after 30 days. The estimate will be available on our website for that period of time and it will be removed after it expires. After that period we'll have to re-do the estimate.
Once your estimate is complete, you will receive a link to the web page with your estimate. After you have finished reviewing the estimate, please add it to your shopping cart, upload your files and proceed to checkout.
Please select "Quotes" from "My Account" menu to check the status of your quote request.
Yes, you can. However, we will respond much faster if you fill out the custom quote form. This form contains all the information we need to complete the estimate. If you send us an , there is a chance that you might forget a piece of information that is necessary to complete the estimate.
Offset printing is a technique where the inked image is transferred (or "offset") from a plate to a rubber blanket, and then to the printing surface. When used in combination with the lithographic process (which is based on the repulsion of oil and water), the offset technique employs a flat (planographic) image carrier on which the image to be printed obtains ink from ink rollers, while the non-printing area attracts a film of water, keeping the non-printing area ink-free.
Digital printing is a method of printing in which the data and images are printed directly from the computer onto paper.
The quality difference can vary from almost negligible to significant. Most photographs and text will reproduce well on our high-end digital press. However, if a job has large solid areas of color, offset printing will achieve much better print quality. Although we print on the best digital presses available on the market, we cannot guarantee offset-quality printing on all short run jobs.
Offset presses print great on any type of paper.
We recommend ChorusArt and Astrolite 100PC.
Digital printing is more eco-friendly because it uses dry ink or toner, which doesn't emit any VOCs. Also, this printing method produces much less paper waste than offset, because the set-up time is shorter.
We recommend that you use offset printing if:
We recommend that you use digital printing if:
Yes, if you order one. We can provide you with a soft proof or hard proof for color critical jobs. The soft proof will be sent via . For color critical orders, we recommend requesting a hard proof, which is shipped to you via overnight mail.
Yes, however, in order to reduce wash ups and VOCs, we prefer printing with process inks.
We need a 1-up, press-ready PDF file with crop marks and bleed. Please see the "Preparing PDF Files" section of this web page for information about creating press-ready PDFs.
Crop marks are printed or drawn lines indicating where the paper should be cut to produce the correct page size.
No. Any desktop publishing software can create crop marks automatically when you export your file into a PDF. In this case, you have to make sure that the trim size is the same as your document size. For example, if the final trimmed size of your business card is 3.5" x 2" then your document size must be the same.
No. All files are imposed automatically by our workflow. If you submit the imposed file yourself, chances are that we will have to break it apart and re-impose it.
If any element on your document layout makes contact with the document border you will have to use bleed. The trick is to place the element so that it goes over the border where the document will be cropped after printing.
The term bleed is used for all objects overlapping the border of your document.
No. Conversion from RGB to CMYK is done automatically on our workflow.
We recommend that all images be saved at 300 dpi.
No. For your security, we don't keep any credit card information on file.
Yes. Our secure checkout system uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Absolutely not. We keep all customer information internal. Occasionally, you may receive offers and announcements from Short Stop Printing via . You may unsubscribe from these messages at any time.
Our site should work with all browsers, however, we recommend the latest version of Microsoft Edge, or Google Chrome for Windows and Firefox for Mac.
The company is the world’s best One Stop Printing Solution supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.